Next to your desire for Better Trips!
How can I book my plane ticket online?
What is the +/- 3 days search?
By choosing the +/- 3 days search, you will be presented with a 7x7 table, which wil show the cheapest flight option for a time range of three days before to three days after the dates you have selected, including options that correspond to your desired departure and return dates. In this case, only the cheapest flight for each day is shown. If you wish to display more flight results for each day, you should click on the Exact Dates tab.
What is the multiple destinations search?
It is possible to combine more than one destination for your trip with a single search. There are cases in which you will have to visit more than one city in the same trip and it is unreasonable to return at the destination airport to take the return flight.
We give you some examples to understand what you can buy with a single search.
- 1st Departure September 20th Athens - Heraklion
- 2nd Departure September 25th Chania - Athens
- 1st Departure October 10th Larnaca - Athens
- 2nd Departure October 12th Athens - Thessaloniki
- 3rd Departure October 15th Thessaloniki - Rhodes
- 4th Departure October 20th Rhodes - Athens
- 5th Departure October 22nd Athens - Larnaca
*The maximum number of destinations and dates you can enter into simultaneous flight search is six.
What does the rating displayed on flights mean?
In Airshop we believe that, although price is a very important factor it is not always the most decisive one when it comes to making the decision for your final choice. For this reason we created the Best Finder Plus technology, a special algorithm that calculates the relation of the price with factors such as the total trip duration, the intermediate stops or the flight time, and ranks them on a scale from 0 (not good) to 10 (good). The needs and the desires and particularities of each individual are complex and therefore the final decision on the selection of flight is always yours to make and completely independent from the rating that appears.
What are the timetables that are being displayed?
The departure and arrival timetables shown are local and depend on the country you are departing from and the country that you land in. If it is mentioned that you are departing from Frankfurt at 15.55 and you arrive in London at 16.20, the departure time is the German local time and the arrival time the British local one. Considering that the two countries have an hour’s time difference, the actual flight duration is 1 hour and 25 minutes. The actual flight duration is mentioned on each route, so you do not need to do the calculations. Just go to the airport in time for your departure.
In what way are the prices displayed in the search results?
The prices displayed in search results are the total for all the passengers who have been entered in the search engine. If you have entered 2 adults and 1 child the displayed value is for three passengers. If you wish to see in detail how much it is for each passenger separately you can click on the "+" next to the field Price Details.
I have selected a flight but I cannot proceed to the next step. I receive a message that the price has changed and the system gives me a new price.
There are three possible reasons for the display of this message.
- The last seats available in this price may have been booked while you were looking for the available options and before you clicked on the Book Now button.
- You may have already reserved the seat while switching from the result page to the payment page and vise versa and you are trying to book the same seat again. You should wait for at least 10 minutes, make a new search and then move on with the purchase process.
- The third case has to do with the synchronization between our system and the airline’s one. The seat is no longer available but the system has not been updated yet. In that case you should choose a new price from those provided and proceed with your ticket purchase.
How should I write my personal information?
The passengers' personal data have to be written using LATIN characters in the exact same way they are diplayed in the travel documents that you will use. Airlines have very strict rules on this matter and requests for changing your data cannot be accepted after booking. In any case, should you realize that you have registered your data incorrectly, you will have to contact our call center immediately (8011 111222).
How will I know that my booking is succesfully completed?
After the payment you will be automatically redirected to the confirmation page, where you should see this message: "Thank you, your booking has been successfully completed". You will also see your confirmation passwords as well as your flight, passenger and contact details. Moreover, an e-mail with your booking confirmation will be sent to you automatically.
I have registered my e-mail incorectly. What do I need to do?
There is no need to worry, just call our customer service department on 8011 111222 or send us an e-mail at firstname.lastname@example.org, mentioning your correct e-mail address and we will send you a confirmation there.
Which details do you need in case I want to ask you something about my booking?
You don't need to remember any of your booking details. We only need your name and some of the personal information you have entered while booking for the identifiction required before we can assist you. For your best service, it would be better if you knew your Airshop booking password, which can be found at the webpage or the confirmation e-mail.
I have not received a confirmation e-mail. What should I do?
If you have not received a confirmation e-mail, maybe you have misspelled your e-mail address during the booking process or the e-mail has been moved to the Junk/Spam folder. Check your e-mail (Spam/Junk) and in case you still can't find it, contact us.
How will I receive my ticket?
Your ticket (e-ticket) is sent at your e-mail address within 24 hours after your booking. All tickets are now electronic (e-tickets) and no print-out tickets are available. Your ticket information is saved on the airline's database. Printing your ticket is not mandatory, but you should write down its number and your booking number for your best and faster service.
When I book with a Low Cost Carrier do I receive a ticket?
No, Low Cost Carriers do not provide you with a ticket. The confirmation e-mail that we send you has the carrier's booking number, which is the only thing you need for your booking confirmation. In most cases, however, low cost carriers demand you having a printed boarding pass upon arrival at the airport. We do that for you with no further cost and we can send it to you from 7 days to 24 hours before your departure. The sending time depends on the regulations of each carrier accordingly. You will only have to print your boarding pass and bring it along, otherwise additional costs emerge should the carrier print it for you at the airport.
Are there carriers that require Online check-in before arriving at the airport?
Yes, there are carriers that require online check-in and printed boarding pass before your arrival at the airport. Some low cost carriers request that procedure, such as Ryanair, Easyjet, Volotea, Tui Fly, Thomson, Wizz Air etc. Therefore, when you book your ticket we make sure to inform you for procedures like these at the confirmation page and the confirmation e-mail. When the online check-in becomes available we do it for you and then we send you the boarding passes, which you have to print and have with you, by e-mail. In case you have not received your boarding pass at least 20 hours before your departure you will have to contact us. If you arrive at the airport without your boarding pass your carrier can reprint it for you, but there will be extra charges from your carrier.
Is there any charge from Airshop for the Online check-in or the sending of the boarding passes?
No, In case that the carrier requires having a boarding pass, we do send you the boarding passes at your e-mail with no additional cost.
Do I have to do an online check-in with every carrier?
No, the online check-in process in not necessary for all carriers. In those cases we will not mention something neither at the confirmation page or the confirmation e-mail. You can always do the online check-in through your carrier's website, you will only need the ticket's number or the booking number, which have been sent at your e-mail after the completion of your booking. However, the check-in procedure can be completed at your carrier's counter at the airport without any further cost.
Why was I asked to register passport or identity information?
When an online check-in has to be made in order to receive your boarding pass, the carriers demand these information. Moreover, when it comes to transatlantic flights, carriers need that kind of information in order to give permission for the ticket issue.
How long before my departure should I be at the airport?
For flights inside the European Union you will have to arrive at the airport 1.5 hours prior to flight departure. For transatlantic flights you will have to arrive at the airport at least 2 hours prior to flight departure. In case that you have done an online check-in, on your boarding pass you will see the time that the gate closes. Be careful, baggage dropp off, security check and cabin baggage check have to be done by the time the gate is closing and you have to be outside your departure gate.
Until what age is a passenger considered to be a child, an infant or an adult by the carrier?
Babies are considered as infants between the age of 2-24 months (the baby must have completed his 24 months) and as children between the age of 2-11 years old. Everyone above the age of 11 is considered to be an adult. You have to keep in mind that ages are calculated based on your flight date and not on the day you booked the ticket. So, if the passenger is 22 months old when the ticket is booked, but the trip is booked for 3 months later, the passenger is considered as an adult since on the flight date he will be 25 months old. The same applies also for the children's age.
Do I have to register an infant at the searching?
Of course you have to register an infant and under no circumstances can it travel alone without an adult. A ticket for the infant is also issued, just like adults and kids. The value of the ticket in reduced and it depends on the price that the adult is paying for that flight. It always depends on the respective airline regulations but it generally corresponds to approximately 15% of the value of the adult's ticket.
Can a ticket for an unaccompanied child be issued?
Due to the distinctiveness of this issue, you can not complete an online booking for an unaccompanied kid, you have to contact us and we will take care of the whole process. Every carrier has its own regulations for the travelling of unaccompanied kids. Some carriers allow it, but others do not allow it at all. In case it is allowed, personal details and information about the delivery and pick-up of the kid are needed to be registered at the carrier.
What documents do kids and infants need in order to travel?
Kids and infants need their own personal travel documents (passport, visa or identity) just like adults. Only in cases of domestic flights are the passengers allowed to provide a health insurance card or a birth certificate with a photo as a means of identification.
I am 16 years old, can I travel alone?
With low cost carriers a passenger who is not 16 can not travel alone. The rest carriers allow this kind of travelling but the use of the service for unaccompanied kids is necessary for the ages of 5-11 and optional for the ages of 12-16. If you are over 16 years old, you can travel as an adult.
How do I know that a flight includes baggage in the price shown?
In every flight you will see next to the arrival time the baggage icon, which will probably be red or green. In case it is red, baggage is not included and if it is green it is included. If you choose a flight that does not includes baggage, we give you the opportunity during the next step to add the number of baggage that you want. Each carrier has its own prices.
I chose a flight without baggage, can I add it later online?
You can add extra baggage online during the registration of your information. There is a full description of the cost and how heavy should the baggage be. Selection of baggage is per passenger and per route. So it is not compulsory for all passengers to add baggage and not for all routes. Should you decide after the purchase of your ticket to add baggage, you can do it by contacting our call center. It would be preferable, the purchase progress have been completed at least 4 hours before the departure of your flight.
In case I buy a ticket without baggage, what can I have with me?
You are allowed to carry a handbag, a purse, a briefcase or you laptop. Each carrier has its own regulations for the acceptable weight and dimensions of the baggage. Usually you are allowed to carry 8-10kg and the acceptable dimensions are 55cm x 35cm x 20cm. On the results page, if you click on the baggage icon both the weight and dimension specifications will be displayed.
What liquids am I allowed to have with me?
Liquids and gels have to be sealed and they are limited to 100ml or less per item. All containers have to be packed in a plastic, transparent resealable bag per passenger. The bag needs to be sealed and you have to hand it over for screening at the checkpoint. Medication ,such as insulin injections, eye drops and baby milk are exceptions. Especially milk, you can have more than 100ml provided that you have registered it at the check-in.
How many people can I include at my search at the same time?
You can include 7 people at the search combining adults, kids and infants. Kids and infants have to be accompanied by an adult.
Is it possible to make a booking for more than 7 people?
You will have to book the first seven tickets and then move on to the rest of the people. In this case, we can not assure you that the price will remain the same after your first purchase for the rest of the tickets. You may contact us and we can ask for a special arrangement and a price for all the passengers.
Can I make a booking by telephone or e-mail?
Yes, you can choose any way that suits you best. Our support team is ready to serve you by calling at 8011 111222 or by sending an e-mail at email@example.com
How can I cancel a booking, for which I have bought a ticket?
You can cancel a booking just by sending an application form at firstname.lastname@example.org, mentioning your Airshop booking number, the flight and the passengers.
If I cancel my ticket, will I get a refund?
The refund depends on the price and the fare terms that come along. Each carrier has its own regulations. These regulations are available to you at every flight, you can find it at Fare Terms. You may click and read carefully the fare terms at the category "Cancellations" in order to be informed before your purchase for what you can claim in case of cancellation. You can always call us at our support center 8011 111222 and we will let you know if you can get a refund. In any case, requests for cancellation have to come with a written application form at email@example.com
How long does it take to take a refund after cancellation?
After we receive the carrier's confirmation for the refund, we move on to the refund procedure. The average time of this process is 15 working days.
How can I change a flight, for which I have already bought a ticket?
If your ticket's fare allows it you can change your flight, by calling our call center in order to inform you for the availability of the new flight and for possible change fee.
How much does it cost to change a flight?
The change fee depends on the fare and price regulations. In most cases, if a change is possible, airlines charge you a minimum price penalty plus the fare difference for your new flight. In any case you, have to come in contact with our call center in order to inform you for the availability of the new flight and for possible change fee.
Which are the possible payment ways?
The possible ways are by Credit/ Debit Card, via bank transfer or cash payment. The last two payment methods are available only in the cases that the departure date in relation to the booking date as well as the ticket price indicated by the air carrier allows it. According to the flight you chose, the available payment ways will be then displayed.
Which are the card types that you accept?
Every visa card is acceptable, Mastercard (debit/credit/prepaid), Maestro (debit/credit/prepaid), American Express, Diners.
When is my credit/debit card charged?
Can I use a card for the payment that I do now own?
Yes, you can use a card which you do now own to complete your ticket purchase. In this case the cardholder's details should be filled in as it is likely that one of our company executives may contact the legitimate cardholder to confirm the transaction.
The charging procedure can not be completed, what should I do?
When this procedure can not be completed, a message is displayed mentioning the possible reasons. If the message comes from your bank, you will need to come in contact with the bank that gave you the Credit/Debit card in order to inform you about the rejection reason.
How safe is it for me to register my card information to you site?
We respect you and your trust. We secure your transactions in the best possible way. For that reason Airshop.gr has conformed to the safety specifications in order to receive the certification PCI-DSS (Payment Card Industry Data Security Standards). More information about the safety of your transactions you can find at https://www.airshop.gr/en/support/transaction-security. Airshop.gr respects the safety of your personal information, therefore it is certified by GeoTrust (XXXXXXXXX) according the specifications of RapidSSL. All of your personal details are automatically encrypted with a 256-bit SSL code, providing you the highest possible security. This means that, we can ensure you that the connection of your computer with ours is private, confidential and protected. The website's security is confirmed with the lock icon on the left of the address bar. With a double click on this icon you get more information about the security. Moreover, proof of security is the letter 's' after http (https), located at the address bar of your browser. Every economic transaction and card charging take place at our agency MINIMA TRAVEL (licence number GNTO: 0933E60000072800), which has its base in Thessaloniki (3 N.Kountouriotou str, 1st floor) and issues every legal voucher.